Streaming platform support
Ingest, transcoding, packaging, origin, storage — stability and predictable operations.
Support
CleverSphere supports streaming platforms end‑to‑end — from ingest and transcoding to delivery, players, DRM workflows and AI‑powered video analytics.
Our support services
Choose the support model that fits your team: advisory, co‑delivery, or managed services.
Delivery & multi‑CDN support
Routing, caching, ABR tuning and observability to improve QoE and reduce buffering.
Player & client support
Web, mobile, Smart TV: playback issues, SDK upgrades, telemetry and feature rollout.
DRM & content protection
Multi‑DRM, license flows, key rotation and secure playback across device ecosystems.
AI & analytics support
QoE monitoring, anomaly detection and insights that guide measurable improvements.
Architecture reviews
Practical assessments and roadmaps for latency, resilience, security and scalability.
How we work
A simple, repeatable process to stabilize and improve your streaming platform.
Discovery
We review your architecture, SLAs, incidents and current monitoring setup.
Support model
We define roles, response times, escalation paths and communication channels.
Onboarding
We build shared runbooks and set up alerts across player and infrastructure telemetry.
Operate & improve
We handle incidents, post‑mortems and continuous improvement cycles with reporting.
Ready to improve QoE and reduce incidents?
Tell us about your platform — we’ll respond within one business day.